Sometimes we collect information because it is submitted to us by a website visitor, a customer, or a software user. We also collect data automatically about visits to our website and use of our software. We also, at times, collect or handle data on behalf of our customers.
Sometimes the data we collect is considered Personal Data, which is: 1) information that can be used on its own or with other information to identify, contact, or locate you; or 2) other information about you that is stored in such a way that it is associated with your identity.
By visiting our website or using any of our products or services, you agree that your information will be handled as described in this Policy.
We may collect information about you directly from you, from third parties that possess information about you, or automatically through your use of our website, products, or services.
Information We Collect Directly From You. Sometimes you must provide personal information in order to access particular materials from our website or to access particular functionality in our products or services. We aspire to only request the information that is necessary or beneficial in the context it is requested. We also aspire to make it obvious why we are collecting the information in that context. You can always decline to access those materials or functionality and thereby avoid providing us with this information. Once we have collected your information, you maintain control of it. You can delete it or alter it, either through the user interface of our software or by contacting us at email@example.com.
Information We Collect on Behalf of or From a Third Party. Sometimes we collect information under the direction of a customer, partner, or another third-party with whom we are working. Sometimes they use software or a service they bought from us to collect your information. If either case applies to you, we may not have a direct relationship with you. The best way to have your data deleted or changed would be to contact that customer. If in doubt, you may, however, contact us, and we will try to help.
Information We Collect Automatically. We may automatically collect information about your use of our website, product or services, through cookies and other technologies, including some identifying information, like your domain name, your IP address, or device ID.
In all cases, we may use the information we collect about you in aggregated or anonymized form or associate it with other information that we collect about you.
We use the information, including Personal Data, that we gather about you for the following purposes:
In each case, we only do so where you have been notified of our intentions and where we have every reason to believe you have given your information with the intention of us using it for that particular purpose.
We may share the information that we collect about you, including Personal Data as follows:
Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our site who disable cookies will be able to browse certain areas of the site, but some features may not function.
Analytics. We use automated applications and services to track our visitors and evaluate usage of our website, products, and services. We use these tools to help us improve our website, products, and services. Sometimes these tools are our own. Sometimes they are products or services provided by a third-party. For example, we use Hubspot, Google Analytics, and HotJar to track and collect information about our website. We use Pendo to collect information about use of our products and services. Please review the schedule at the end of this Policy for a complete list.
Please note, when it comes to online advertising, we only control our own ad campaigns. But you have some control over whether online advertisers, in general, serve you targeted ads. You may opt-out of targeted ads from many providers here, or if located in the European Union, here. This does not opt you out of being served all online ads. You will just continue to receive generic ads. You can also delete your browser’s cookie history to eliminate targeted ads.
We take steps consistent with industry standards and legal requirements to protect your Personal Data from unauthorized access, misuse, or alteration. Please be aware that despite our best efforts, no data security measures can guarantee 100% security.
You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
We only retain your Personal Data as long as is necessary for the purpose it was collected. When that purpose is no longer valid, we will delete your Personal Data or have it deleted by the Third Party that is processing it for us.
Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your Personal Data. You may access, correct, request erasure of, obtain, or restrict the processing of your Personal Data, whether we possess it or a third party processes it for us.
In many cases, we will provide you direct control over the information we collect and how it is used. For example, you may opt out of email communications by following the opt-out instructions contained in the email. You may also edit your user profile in our products and services from within the product or service.
If in any particular case you are not provided the direct control or access you desire, you may contact us at firstname.lastname@example.org, 617-826-9873, or
309 NW 13th St.
Oklahoma City, OK 73103
We will respond to your request within a reasonable timeframe.
In certain circumstances we may retain your Personal Data to comply with legal obligations, resolve disputes, or enforce our agreements.
We may need to retain your Personal Data in order to continue providing a particular product or service. In that case, a request to delete your information may require closing your account or otherwise discontinuing access to our product or service.
Please note that copies of information that you have updated, modified, or deleted may remain viewable in cached and archived pages of any website or web application for a period of time.
If you seek to access, amend, or delete data that we handle on behalf of one of our customers, we may direct you to that customer before taking action.
If you are unsatisfied with the way we have handled your Personal Data, you have the right to complain to the relevant data protection authority(s) for where you live.
Our Services are not designed for children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.
If you have questions about the privacy aspects of our Services or would like to make a complaint, please contact our Data Protection Officer at email@example.com, 617-826-9873, or Exaptive, Inc., 309 NW 13th St., Oklahoma City, OK 73103.
Our official representative for data protection matters within the European Union, pursuant to Art. 27 of Regulation (EU) 2016/679 (the General Data Protection Regulation, or GDPR), is:
Adaptant Solutions AG
Rosenheimer Str. 139
We may update this Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this website prior to the material change becoming effective with regard to Customer personal data. We encourage you to periodically review this page for the latest information on our privacy practices.
This Policy was last updated on September 22, 2020.
The following is a comprehensive schedule of all types of Personal Data we handle in each context, what third-party processes it, where it is stored, and how to find more information.
In this age of distributed servers, it isn’t always feasible to pin down where data is stored at a given moment. If you are in the European Union, you can assume that your Personal Data will be stored at least in part outside the EU in all these cases. We will provide the best information we can get about where the data is stored.
Types of data with an asterisk are only collected when they are submitted by a visitor, customer, or user.
Website Form Submissions